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Fire & Water - Cleanup & Restoration

What Is the Job of a Fire Damage Restoration Company?

2/24/2022 (Permalink)

Fire Damage SERVPRO of Southwest Austin

SERVPRO of Southwest Austin is here to help when your home or business has been damaged by fire, excessive water damage, or other major catastrophes. Their ultimate job is to clean up, remove damage, preserve, and protect the home, to ensure further damage does not occur.

Our main focus is to bring your home back to its original condition. When hiring a water damage restoration company, you'll want to ensure you have a clear understanding and what they will and will not do at your property.

Some Things to Look Out for When Choosing a Restoration Company

Reputable restoration companies will be IICRC certified. IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. It's a non-profit organization that offers certification programs and standards for the restoration industry.

In order to be IICRC certified, the restoration company must have proof of insurance, maintain a written customer complaint policy with follow-up on complaints, and provide the technicians with education and training to become certified.

Companies may also be members of the Restoration Industry Association (RIA). The RIA is a trade association for cleaning and restoration professionals. In addition to education and training, the trade association offers technical support and several certifications for technicians.

Your Insurance & the Restoration Company

After your property has suffered a major event and subsequent damage, you'll want to contact your insurance agent. Be sure to review your responsibilities and what is required by your insurance policy for cleaning up the home to prevent any additional damage. You'll want to discuss any questions you may have with your insurance agent. Your agent may offer referrals within the area. You can also contact a restoration company on your own. 

When choosing a restoration company, be sure they have all the proper certifications, are fully licensed and have years of experience in the water damage restoration industry. Make sure you're working with a company you can trust; your property is in their hands. One of the benefits of working with SERVPRO is the national reputation our company has and continues to uphold. SERVPRO franchises and employees are all upheld to strict training guidelines.

The Process Once the Fire Damage Restoration Company Arrives

Our team will walk your property with you, point out areas that need to be discussed and all areas that need to be cleaned. We may be able to identify issues you're not aware of, so it will be important to thoroughly examine all areas.

We will be evaluating what’s needed in terms of time, work and equipment as we clean and restore your home. You should expect an estimate for those services from our team. You'll want to check in with your insurance company to understand what will and will not be covered.

Once the work has been completed, be sure to keep a close eye on the areas where the restoration work was done. You'll want to make sure no moisture or dampness from the water damage remain in your home.

Feel free to reach out with any questions or concerns. We’re always here to help at SERVPRO of Southwest Austin.

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